1. Choose your care
Start with Primary Care for ongoing health needs or Urgent Care for a new, non-emergency concern.
How It Works
Virtual care, without the guesswork.
Explore your care options, understand visit costs and know what to expect from your evaluation and care plan.
From choosing care to your next steps
2. Choose your provider and visit
Review the provider information and what your visit includes.
Choose your provider and visit type, check the price, pay, then pick a time.
3. Tell us about your health
Complete your intake and consent forms in BaliMedi’s secure patient portal before your appointment.
4. Get ready for your visit
Find a private place in Texas where you can talk comfortably. Have your questions, medication list and relevant health information nearby, and follow the instructions sent for your visit.
5. Meet with your provider
Your provider evaluates your concerns and explains your care plan, including treatment and follow-up recommendations when clinically appropriate.
Your provider will evaluate whether your concern can be managed through a virtual visit. Some concerns require an in-person examination or testing.
6. Know what comes next
Follow your provider’s instructions after your visit.
Use your patient portal to review information from your care team. Follow the contact instructions provided for your visit.
Do not use portal messages for urgent medical needs. If you need prompt care, seek an appropriate in-person service. For an emergency, call 911 or go to the nearest emergency department.
Patient PortalWhat you’ll pay
BaliMedi uses flat visit fees and does not bill insurance. HSA and FSA payments are accepted for eligible expenses. You’ll see the price and what’s included before you pay.
- Primary Care visit: $89 per visit.
- Primary Care follow-up: $79 per visit.
- Urgent Care visit: $69 per visit.
Your flat visit fee is collected before the visit and covers the scheduled virtual consultation and the services listed for that visit. BaliMedi does not send an additional bill for the completed telehealth consultation. Services you receive from an outside lab, imaging center, specialist, urgent care, primary care office or other facility are not included in your prepaid BaliMedi visit fee and are billed separately by that provider or facility. Medication, pharmacy and shipping charges may also be separate. You’ll see any separate BaliMedi-collected charge before you authorize payment.
Your HSA or FSA plan’s eligibility and reimbursement rules may vary; check with your plan administrator if you have questions about what qualifies.
Prescriptions and pharmacy
Your provider determines whether medication is appropriate after evaluating your needs. Prescriptions are based on clinical judgment and are not guaranteed.
If your provider prescribes medication, a licensed pharmacy reviews and dispenses the prescription. Medication costs may be separate from your visit fee.
Payment and appointment terms
Review the terms presented for your visit before you authorize payment. For questions about rescheduling, cancellations or refunds, contact our team.
Read payment and appointment termsYour right to a Good Faith Estimate
Learn about your right to a Good Faith EstimateQuestions before your first visit
Who can use BaliMedi?
BaliMedi serves adults 18 and older who are physically located in Texas at the time of each visit, including follow-ups. If your location changes, contact BaliMedi before your appointment.
Where do I share medical information?
Your health information belongs in BaliMedi’s secure clinical intake or patient portal. Use website forms and general email for questions about the practice, without symptoms or medical history.
When virtual care isn’t the right fit
Some health needs require an in-person examination, lab work, imaging or another type of care.
A virtual visit does not guarantee a diagnosis or prescription.
For severe trouble breathing, chest pain, signs of stroke, a severe allergic reaction or another medical emergency, call 911 or go to the nearest emergency department. These are examples, not a complete list of emergencies. Do not wait for a virtual appointment or a reply.
Will I receive a prescription?
Your provider decides whether medication is appropriate after evaluating your needs. A prescription is not guaranteed.
You have the right to receive a “Good Faith Estimate” explaining how much your health care will cost
Under the law, health care providers need to give patients who don’t have certain types of health care coverage or who are not using certain types of health care coverage an estimate of their bill for health care items and services before those items or services are provided.
- You have the right to receive a Good Faith Estimate for the total expected cost of any health care items or services upon request or when scheduling such items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- If you schedule a health care item or service at least 3 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 1 business day after scheduling. If you schedule a health care item or service at least 10 business days in advance, make sure your health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after scheduling. You can also ask any health care provider or facility for a Good Faith Estimate before you schedule an item or service. If you do, make sure the health care provider or facility gives you a Good Faith Estimate in writing within 3 business days after you ask.
- If you receive a bill that is at least $400 more for any provider or facility than your Good Faith Estimate from that provider or facility, you can dispute the bill.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises/consumers, email FederalPPDRQuestions@cms.hhs.gov, or call 1-800-985-3059.
Find the care that fits your needs
Explore Primary Care for ongoing health needs or Urgent Care for a new, non-emergency concern.